Frequently Asked Questions & Answers
Essential information regarding account management, subscriptions, data protection, and legal terms on GetSalonFlow.
Q1.How can I cancel my subscription?
You can cancel your subscription at any time with a single click in your Dashboard under Settings / Subscription. Cancellation takes effect on the final day of your currently paid billing period (monthly or annual), during which all premium features remain active.
Q2.How can I delete my account and personal data?
You can permanently delete your account directly from your Dashboard Settings by clicking 'Delete Account' or by sending an email request to support@getsalonflow.com. Upon deletion, all associated appointments, CRM client lists, and calendar entries are permanently erased within 30 days.
Q3.Who can see my client data and appointment schedules?
Your client directory and booking calendar are strictly private to you and authorized staff members added to your salon account. Under GDPR regulations, you are the Data Controller for your client records, while GetSalonFlow acts strictly as a technical Data Processor. We never share or sell your data to third parties.
Q4.What happens to my custom website and domain after cancellation?
After cancellation, your custom salon website and online booking portal remain active until the end of your current paid billing period. Afterwards, your website is paused and domain routing is deactivated. We provide a 30-day grace period so if you reactivate later, your site settings restore instantly.
Q5.How can a client request data deletion (GDPR Right to be Forgotten)?
Clients can delete or anonymize their data at any time via their Guest Portal profile, or you can remove client records directly in your Client CRM Directory. If a client submits a deletion request to GetSalonFlow directly, we forward it immediately to you as the Data Controller.
Q6.Where can I view the legal Terms of Service and Privacy Policy?
Legal links are always accessible in the footer of every page or directly at: Terms of Service (/en/terms), Privacy Policy (/en/privacy), Cookie Policy (/en/cookies), and Legal Impressum (/en/impressum).
Q7.How do billing, payments, and invoices work?
Payments are processed securely via direct bank transfers (OTP Bank or Revolut Bank) or card payments. The platform automatically generates official VAT electronic invoices and sends them to your billing email address.
Q8.Is there a 14-day consumer right of withdrawal?
If you subscribe as an individual consumer (B2C), you hold a statutory 14-day right of withdrawal. For registered businesses (B2B), our 30-day money-back guarantee ensures a completely risk-free trial.
Q9.Is there a money-back guarantee?
Yes! First-time subscribers of annual Pro or Max plans receive an unconditional 30-day money-back guarantee. If you are not satisfied, simply email support@getsalonflow.com and we will issue a full refund.
Have additional questions?
Our support team is happy to assist with legal, technical, or account inquiries.